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How srexch Handles Your Personal Data

At srexch, we take the privacy of every account holder seriously — what we collect, why we collect it, and how long we keep it are all laid…

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srexch How srexch Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Email Privacy Team Send a written request to our dedicated privacy address. We aim to acknowledge your query within 48 hours and resolve data-related requests within 30 days of receipt, in line with applicable standards.
Live Chat Support Our live chat agents are available around the clock and can log a formal privacy request on your behalf, escalating it immediately to the team who manages personal data queries for Indian accounts.
Account Settings Portal Many data preferences — including marketing communication opt-outs and cookie consent — can be managed directly from your srexch.net account settings page without needing to contact us separately.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Every layer of how srexch handles account data is designed around limiting access, shortening retention where possible, and giving you clear paths to update or remove what we hold.

Encrypted Storage

All personal account data — including your payment identifiers and contact details — is stored using encryption at rest. Access within our systems is restricted to authorised personnel with a documented need.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on your device. You can adjust cookie preferences at any time from the settings panel inside your account.

Retention Schedule

Account data is retained for as long as your account is active plus the period required by applicable law. Once that period passes and your account is closed, personal identifiers are deleted or anonymised on a rolling schedule.

Third-Party Sharing

We share data only with payment processors — UPI rails, Paytm gateway, PhonePe network — necessary to complete your transactions, and with regulatory bodies when legally required. No sharing happens for advertising purposes.

Account Security Audits

We run periodic access reviews to ensure that only current, authorised staff can reach account data. When a team member's role changes, their data access is updated or revoked within 24 hours of that change.

Data Correction Requests

If you believe any information we hold about you is inaccurate, you can request a correction via live chat or email. We will review and, where warranted, update the record within 14 working days.

Common Questions About Your Privacy on srexch

The questions below address what Indian account holders ask us most frequently about how their personal data is handled, stored and accessed on srexch.net. If your question is not covered here, reach our privacy team via live chat.

We collect your name, mobile number, email address and the payment method identifiers — such as your UPI handle or Paytm number — that you link to your account. Device and IP data are also logged for security verification purposes.

No. We share your data only with payment processors like Paytm, PhonePe and UPI rails to complete transactions, and with authorities when the law requires it. We do not sell or rent your personal information to marketers or advertisers.

We retain your account data for the period your account is open plus any additional duration required by applicable law. Once both conditions are met, personal identifiers are deleted or anonymised in our next scheduled purge cycle.

Yes. Submit a data access request through live chat or by emailing our privacy team. We aim to send you a copy of the relevant data within 30 days. We may ask you to verify your identity before releasing any records.

Contact us via live chat or email with details of what needs to be corrected or removed. We will review your request and, where the information is genuinely inaccurate or no longer necessary, update or delete it within 14 working days.

We use session cookies to maintain your login and analytics cookies to monitor lobby performance on your device. You can review and adjust all cookie preferences from the settings section of your account on srexch.net at any time.

Payment identifiers are encrypted at rest and accessible only to authorised processing systems. We do not store full card numbers. UPI, Paytm and PhonePe transaction references are kept only as long as required for reconciliation and legal compliance.

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