Reference

Terms That Govern Your srexch Account

These terms and conditions set out the rules that apply when you open and use an account on srexch, including how deposits through UPI, Paytm and PhonePe are…

Account eligibility subject to local lawUPI, Paytm & PhonePe deposits coveredWithdrawal rules apply as statedDispute process detailed insideTerms updated when policy changes
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srexch Terms That Govern Your srexch Account
REACH US DIRECTLY

Contact Paths for Terms Queries

If any clause in these terms is unclear or you need to raise a formal query about how a rule has been applied to your account, our support team is reachable around…

Live Chat Connect with our support team directly from your account dashboard. Responses during India peak hours typically arrive in under two minutes, making it the fastest path for urgent terms-related questions.
Email Support Send a detailed query to our support address and receive a written response within 24 hours. Email is the recommended channel when you need a documented record of a terms dispute or account decision.
Help Desk Form Submit a formal query through the help desk form inside your account portal. Every submission is logged with a unique reference number so you can track progress and refer back to the exchange in any follow-up communication.
HOW WE HANDLE POLICY

Account Security, Data and Your Rights

We apply consistent standards across data handling, cookie use and account security so that your experience on srexch remains predictable and transparent.

Data Handling

We collect only the account data needed to verify your identity, process UPI, Paytm or PhonePe transactions, and comply with applicable law. Data is never sold to third parties and is stored with encryption at rest.

Cookie Use

Cookies on srexch are used to keep your session active, remember your preferred language, and measure page performance. You can manage cookie preferences from your browser at any time without losing account access.

Account Security

Two-step verification is available on every account and we strongly encourage you to enable it. Passwords are hashed and never stored in plain text; our system flags unusual login locations and prompts re-verification before access is granted.

Data Retention

Account records, transaction logs and communication history are retained for as long as required by applicable law or our internal audit schedule, whichever is longer. You may request a summary of retained data by contacting support.

Requesting Changes

To update personal details such as your registered email or linked payment method, raise a request through live chat or the help desk form. Identity verification is required before any sensitive account change is processed.

Policy Contact

For formal notices related to these terms — including requests to close your account or dispute a settlement decision — address your correspondence to our compliance desk via the email channel so a written record is created from the start.

Common Questions About These Terms

The questions below address the points we hear most often about how these terms apply to accounts, deposits, withdrawals and data. If your question is not covered here, contact us directly through live chat or email.

Yes. These terms apply equally to every deposit channel on srexch — UPI, Paytm and PhonePe included. Each transaction is governed by the same rules around clearing time, reversal windows and dispute procedures regardless of the payment method you choose.

We send a notification to your registered email address and display an in-platform alert before any material change takes effect. The updated terms include a revision date at the top so you can identify what changed from the previous version.

Closing your account stops new activity but does not immediately delete your records. Transaction history and identity documents are retained for the period required by applicable law. You can request a data summary before or after closing by contacting our support team.

Yes. If you believe a wager was settled incorrectly, raise a formal dispute through the help desk form within the timeframe stated in the settlement rules section. Our compliance team will review the round data and respond in writing within 72 hours.

Access depends on the laws applicable in your specific location. It is your responsibility to confirm that using srexch is permitted under local law before opening or continuing to use an account. We do not restrict or grant access based on geography alone.

You have the right to request a summary of data we hold about you, to ask for corrections to inaccurate details, and to request deletion where the law permits. Submit any such request through the email support channel so it is documented and traceable.

Contact our compliance desk via email with your account reference, the term in question and the action you are disputing. Written queries receive a tracked response within 24 hours and create a formal record of your concern from the moment they are received.

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